Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data:

a) Information you give us

• Name

• Email address

• Phone number

• Address (if applicable)

• Any other information you provide when you contact us or submit forms (e.g. “how can we help you?”)

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b) Information automatically collected

• IP address

• Browser type and version

• Operating system

• Referring URLs

• Pages visited on the Site

• Date and time stamps

• Cookies and similar tracking technologies

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c) Information from third parties
If you connect through third-party services (e.g. social media, payment providers), we may receive data from them in accordance with their policies.

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2. How We Use Your Information

We use the collected data for purposes such as:

• To provide, operate, and maintain our Site and services

• To respond to your inquiries and provide customer support

• To communicate with you (e.g. send updates, newsletters, marketing) if you have opted in

• To monitor usage and improve performance, usability, and features

• To detect, prevent and address technical issues and fraud

• To comply with legal obligations

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3. Legal Basis for Processing (UK / EU / UK GDPR)

If you are a resident of the UK or EU, our legal bases for processing your personal data include:

• Consent: Where you have given us explicit permission (e.g. for marketing communications).

• Performance of a contract: When processing is necessary to fulfil obligations under a contract with you.

• Legitimate interests: Where our processing is necessary for our legitimate interests (and does not infringe your rights), e.g. for improving the service, security, analytics.

• Legal compliance: Where required by law.

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4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information. Cookies are small data files stored on your device.

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Types of cookies we use:

• Necessary cookies: Required for basic site functionality

• Preference cookies: To remember settings or preferences

• Analytics cookies: To analyze traffic and usage patterns (e.g. Google Analytics)

• Marketing cookies: To help us deliver relevant advertising

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You can control or delete cookies via your browser settings. However, disabling some cookies may affect your experience.

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5. Disclosure of Your Information

We may share your personal data in the following circumstances:

• With service providers and subcontractors (e.g. email delivery, web hosting, analytics) who assist in operating our business

• With third-party partners, if you have given consent

• To comply with legal obligations, court orders, or government requests

• To protect rights, property, or safety (ours, yours, or others)

• In connection with business transfers (e.g. sale, merger, reorganization)

We require third parties to protect your data in line with this policy and applicable laws.

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6. International Transfers

Your data may be transferred to, stored in, or processed in countries outside the UK or EEA. When we do so, we ensure appropriate safeguards, such as standard contractual clauses or other mechanisms permitted under data protection laws, to protect your rights.

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7. Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this policy, including legal, accounting, or reporting requirements. When no longer needed, we will securely delete or anonymize it.

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8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• The right to access the personal data we hold about you

• The right to correct or update inaccurate or incomplete data

• The right to erase your personal data (“right to be forgotten”)

• The right to restrict or object to processing

• The right to data portability (receive your data in a structured, machine-readable format)

• The right to withdraw consent at any time (for data processed on consent basis)

• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at hi@witchelfstudio.com.

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9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no method of transmission or storage is fully secure, so we cannot guarantee absolute security.

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10. Links to Other Sites

Our Site may contain links to third-party websites, plug-ins, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal data.

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11. Children’s Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us and we will take steps to delete it.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on the Site and indicate the “last updated” date. We encourage you to review this page periodically.

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13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:

Witch Elf Studio
Email: hi@witchelfstudio.com
Address: Office 3 Downs Meadow Stables, Ranmore Road, Dorking, Surrey, RH4 1HW, England
Phone: +44 7353 795834